Course Overview
Positive interactions lead to happy customers. Happy customers keep coming back and will also influence others to use your business.
During this program, you'll learn practical tips on how to stay calm during difficult customer interactions and then move the customer to a more positive outcome.
Who should attend:
Whether you're a tradie working alone, a retailer, wholesaler, work in professional services or indeed any business that interacts with customers, this program will add enormously to building repeat business.
Topics
Learning Outcomes
At the end of this course, you will have a better understanding of how to remain calm during difficult situations and manage interactions with difficult customers.
On the Job Outcome
More successful outcomes in interactions with unhappy customers.