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Conflict Resolution Skills

Conflict Resolution Skills
  • Name:
    Conflict Resolution Skills
  • Duration:
    3 hours
  • Audience:
    Everyone
  • Delivery:
    Instructor Led (Instructor: Todd O'Donnell)
  • Price:
    $139*

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Course Overview

Wherever two or more people come together, there is bound to be conflict. This course will give you a conflict resolution process that you can use and modify to resolve conflict disputes of any size.

You will also be provided a set of skills in solution building and finding common ground.

Dealing with conflict is important for every organization no matter what the size

Topics

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions

Learning Outcomes

At the end of the course you will have learned crucial conflict management skills, including dealing with anger.

On the Job Outcome

Reduction of lost production, absences, attrition, and even law suits that are attributed to conflict in the workplace.

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