Course Overview

Wherever two or more people come together, there is bound to be conflict. This course will give you a conflict resolution process that you can use and modify to resolve conflict disputes of any size.

You will also be provided a set of skills in solution building and finding common ground.

Dealing with conflict is important for every organization no matter what the size

Learning Outcomes

At the end of the course you will have learned crucial conflict management skills, including dealing with anger.

On the Job Outcome

Reduction of lost production, absences, attrition, and even law suits that are attributed to conflict in the workplace.