Positive interactions lead to happy customers. Customers who are happy keep coming back and will also influence others to use your business.
During this program, you’ll learn practical tips on how to stay calm during difficult customer interactions and then move the customer to a more positive outcome.
At the end of the program, you will have a better understanding of how to remain calm during difficult situations and manage those interactions to achieve a positive outcome.
Whether you’re a tradie working alone, a retailer, wholesaler, work in professional services or indeed any business that interacts with customers this program will add enormously to building repeat business.
At the end of the course, you will have a better understanding of how to remain calm during difficult situations and manage interactions with unhappy customer
More successful outcomes in interactions with unhappy customers