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  • Difficult Customers: Turn a Negative into a Positive

Difficult Customers: Turn a Negative into a Positive

Difficult Customers: Turn a Negative into a Positive
  • Name:
    Difficult Customers: Turn a Negative into a Positive
  • Duration:
    3 hours
  • Audience:
    Everyone
  • Delivery:
    Instructor Led (Instructor: Todd O'Donnell)
  • Price:
    $139

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Course Overview

Positive interactions lead to happy customers. Customers who are happy keep coming back and will also influence others to use your business.

During this program, you’ll learn practical tips on how to stay calm during difficult customer interactions and then move the customer to a more positive outcome.

At the end of the program, you will have a better understanding of how to remain calm during difficult situations and manage those interactions to achieve a positive outcome.

Whether you’re a tradie working alone, a retailer, wholesaler, work in professional services or indeed any business that interacts with customers this program will add enormously to building repeat business.

Topics

  • Understanding emotional temperature
  • Tips for staying calm
  • Process for dealing with unhappy customers
  • Resilience

Learning Outcomes

At the end of the course, you will have a better understanding of how to remain calm during difficult situations and manage interactions with unhappy customer

On the Job Outcome

More successful outcomes in interactions with unhappy customers

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